Q. What happens if I am not in when the delivery arrives?
A. If you know you wont be in when you place your order, leave a signed note on your door for the driver. Please keep these instructions simple. If you want your delivery left with a neighbour, please ensure that it's no more than a couple of doors away. The courier drivers deliver to a schedule and may not have time to follow your instructions. Please do not ask them to call you as they do not carry company phone and are not obliged to use their personal phones.

Q. Will you replace or refund for any loss due to me not being home at the time of delivery?
A. If the courier attempts to deliver within the selected time structure but you were not at home then we will not be liable for any loss

Q. What happens if my order is late?
A. If your order has not arrived by 1pm on your delivery day please call us straight away on 01983 209700

Q. What happens if my order is not frozen when it arrives?
A. We pack each order with enough dry ice to prevent your order from thawing during delivery, please unpack your delivery immediately after delivry and notify us via phone or email straight away if you have a concern.  

Q. Do you guarantee that my order will arrive frozen?
A. We use enough dry ice to ensure your order will be frozen,  During the summer months, the tails of the rodent can thaw and go floppy, smaller rodents can feel slightly soft. This is perfectly normal and safe to re-freeze.

Q. What happens to my parcel if it's not delivered due to no answer at the door?
A. The courier will return the parcel to us. In this case you will be liable for the full delivery cost plus the cost of any soiled rodents.